We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Posted Jul 19, 2024 - 10:35 EDT
Update
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
Posted Jul 19, 2024 - 10:00 EDT
Update
Our team continues to investigate the service interruption with Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
Posted Jul 19, 2024 - 09:16 EDT
Identified
Updox is experiencing a disruption in service with Tags and Import to EHR. Users are unable to tag items and some may not be able to send documents to the EHR. We are investigating the issue and will post updates every 30 minutes.
Posted Jul 19, 2024 - 08:49 EDT
This incident affected: Interface / Connection to Updox (Web User Interface) and Import to EHR.