All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment ? Operational
Updox Canadian Envrionment Operational
Telehealth Operational
90 days ago
99.64 % uptime
Today
Video Chat Operational
90 days ago
99.62 % uptime
Today
Secure SMS texting Operational
90 days ago
99.65 % uptime
Today
SMS texting Operational
90 days ago
99.65 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
99.65 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
99.65 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 27, 2024

No incidents reported today.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Resolved - This incident has been resolved.
May 23, 11:20 EDT
Monitoring - We have implemented a fix and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
May 23, 10:47 EDT
Update - Our team has determined the cause of the service interruption within the Updox inbox and are working on a resolution. Items from May 6, 2024 and older and some CCDA documents are currently unavailable. Some signatures in the document editor are also unavailable. Your patience is appreciated.

Those who are unable to wait for a resolution may upload a new signature by following the instructions here: https://help.updox.com/help/how-to-upload-signature-for-document-editor

May 23, 08:50 EDT
Identified - Updox is experiencing a disruption in service with some inbox items. Items from May 6, 2024 and older are currently unavailable. Some CCDA documents may also be unavailable. We are investigating the issue and will post updates every 1 hour.
May 23, 07:50 EDT
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.