All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment Operational
Updox Canadian Envrionment Operational
Updox Central Application Operational
Telehealth Operational
90 days ago
100.0 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Secure SMS texting Operational
90 days ago
100.0 % uptime
Today
SMS texting Operational
90 days ago
100.0 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
100.0 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 9, 2026

No incidents reported today.

Jul 8, 2026
Resolved - This incident has been resolved.
Jul 8, 18:30 EDT
Monitoring - Our third-party fax vendor has communicated that the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes
Jul 8, 18:04 EDT
Update - Our third-party fax vendor has determined the cause of the disruption of service and is working on a resolution. We will continue to post updates as they are available.
Jul 8, 17:02 EDT
Update - Our team is in communication with our third-party fax vendor and they continue to investigate the issue. We will continue to provide updates as they are available.
Jul 8, 16:09 EDT
Identified - Updox is aware that our third-party fax vendor has reported a disruption of service. Some customers may experience delays in sending and receiving faxes. We are partnering with our fax vendor and will continue to provide updates as they are available.
Jul 8, 15:17 EDT
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.