All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Uptime over the past 90 days. View historical uptime.
Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment ? Operational
Updox Canadian Envrionment Operational
Telehealth Operational
90 days ago
100.0 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Secure SMS texting Operational
90 days ago
100.0 % uptime
Today
SMS texting Operational
90 days ago
100.0 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
100.0 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 22, 2025

No incidents reported today.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Document Thumbnail Images
Resolved - We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.
Jan 17, 10:34 EST
Investigating - Updox is experiencing a disruption in service with document images. Users will not be able to see the thumbnail image of the documents. Hover over or click the document to view it. We are investigating the issue and will post updates every 30 minutes.
Jan 17, 10:15 EST
Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Delays when uploading, attaching, and printing documents
Resolved - We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.
Jan 10, 12:54 EST
Monitoring - Our team has implemented a fix for the issue. We are working through processing a backlog queue of documents and users should see improvement as we get through this queue. We will continue to monitor until the issue has been fully resolved. Thank you for your patience.
Jan 10, 12:21 EST
Update - Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
Jan 10, 11:26 EST
Identified - Updox is experiencing a disruption in service with uploading, attaching documents, and printing to Updox through Updox Central. Some users may not be able to upload, attach or print to Updox or the documents may be delayed. We are investigating the issue and will post updates every 30 minutes.

As a workaround, users may use the Updox application printer to print to Inbox. If you do not have that printer installed, information on installing the printer can be found here https://help.updox.com/help/installingupdoxprinter.
Jan 10, 10:40 EST
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage