All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Uptime over the past 90 days. View historical uptime.
Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment ? Operational
Updox Canadian Envrionment Operational
Telehealth Operational
90 days ago
99.96 % uptime
Today
Video Chat Operational
90 days ago
99.96 % uptime
Today
Secure SMS texting Operational
90 days ago
99.96 % uptime
Today
SMS texting Operational
90 days ago
99.96 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
99.96 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
99.96 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
System Unavailable
Resolved - This incident has been resolved.
Apr 9, 13:26 EDT
Monitoring - Our team has implemented various fixes to restore operations to normal. We are currently monitoring closely to ensure that response times and error rates are within normal operation.
Apr 9, 12:40 EDT
Identified - Our team has determined the cause of the service interruption within Application and is working on a resolution. We will continue to post updates as more information is available. Thank you for your patience.
Apr 9, 11:45 EDT
Investigating - Updox is experiencing a disruption in service. Users may not be able to access Application. We are investigating the issue and will post updates as we have additional information. We appreciate your understanding and apologize for any inconvenience this may cause.
Apr 9, 10:56 EDT
Fax Services Degradation
Resolved - Fax services have been restored. Inbound faxes that were queued are now being delivered. Outbound faxing has been restored to normal operations.
Apr 9, 12:44 EDT
Identified - Outbound faxing has been rerouted to another carrier. Our operations team is still working towards inbound resolution.

We appreciate your understanding and apologize for any inconvenience this may cause.
Apr 9, 10:09 EDT
Investigating - Updox is experiencing a disruption in service with faxing. Some outbound faxes may fail to send to their destination. Some inbound faxes may be delayed in receiving. We are investigating the issue and will post updates as we have more information
Apr 9, 09:45 EDT
Scheduled Emergency Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 EDT
Scheduled - As part of our ongoing commitment to improving the Updox system, we will be conducting maintenance on Tuesday, April 8th, beginning at 11:00 PM Eastern Time.
During this time, the system will be unavailable. Full system availability is expected to be restored by 3:00 AM Eastern Time on Wednesday, April 9th.
We appreciate your understanding and apologize for any inconvenience this may cause.
Apr 4, 10:48 EDT
Apr 8, 2025
Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage