All Systems Operational

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Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Uptime over the past 90 days. View historical uptime.
Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment Operational
Updox Canadian Envrionment Operational
Updox Central Application Operational
Telehealth Operational
90 days ago
100.0 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Secure SMS texting Operational
90 days ago
100.0 % uptime
Today
SMS texting Operational
90 days ago
100.0 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
100.0 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 24, 2026

No incidents reported today.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
Updox Fax Delays
Resolved - This incident has been resolved.
Mar 18, 13:00 EDT
Monitoring - The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.
Mar 18, 12:01 EDT
Update - The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.
Mar 18, 11:59 EDT
Update - We are continuing to investigate this issue.
Mar 18, 11:35 EDT
Investigating - We are experiencing a disruption of service with Updox Fax. We are working with our carrier to restore services as quickly as possible. You may experience issues with inbound fax delays or inability to retrieve fax confirmation pages. Updates will be provided as soon as they become available.
Mar 18, 10:42 EDT
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Updox Inbox
Resolved - We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.
Mar 10, 09:39 EDT
Update - Our team continues to investigate the service interruption with the Updox inbox and we will continue to provide updates every 30 minutes. Thank you for your patience.
Mar 10, 09:19 EDT
Update - We are continuing to investigate this issue.
Mar 10, 08:58 EDT
Investigating - Updox is experiencing a disruption in service with the inbox. Customers may experience errors when uploading, viewing, and sending documents. We are investigating the issue and will post updates every 30 minutes.
Mar 10, 08:06 EDT
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