All Systems Operational

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Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Uptime over the past 90 days. View historical uptime.
Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment Operational
Updox Canadian Envrionment Operational
Updox Central Application Operational
Telehealth Operational
90 days ago
99.97 % uptime
Today
Video Chat Operational
90 days ago
99.97 % uptime
Today
Secure SMS texting Operational
90 days ago
99.97 % uptime
Today
SMS texting Operational
90 days ago
99.97 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
99.97 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
99.97 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2026

No incidents reported today.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026
System Outage 7.15.26
Resolved - We have confirmed that the service disruption has been resolved and all services are operational.
Jul 15, 15:08 EDT
Monitoring - We have implemented a fix and are continuing to monitor the recovery. Some users may still experience intermittent delays or errors while systems fully stabilize.

We will continue to provide updates as they become available. Thank you for your patience while this issue is being resolved.
Jul 15, 14:04 EDT
Update - We are continuing to investigate this issue.
Jul 15, 13:33 EDT
Investigating - We are experiencing a service disruption affecting all functionality. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
Jul 15, 13:32 EDT
Updox Fax
Resolved - The service disruption affecting our third-party fax vendor has been resolved. All services are operational.
Jul 15, 05:45 EDT
Update - We are aware of a service disruption affecting our third-party fax vendor. Some customers may experience delays receiving faxes. Outbound fax traffic has been stabilized and no further delays have been observed. Our team is working closely with the vendor to restore service as quickly as possible, and we will continue to share updates as they become available.
Jul 14, 20:09 EDT
Identified - We are aware of a service disruption affecting our third-party fax vendor. Some customers may experience delays in sending and receiving faxes. Our team is working closely with the vendor to restore service as quickly as possible, and we will continue to share updates as they become available. The next update is expected after 8:00 PM ET.
Jul 14, 17:54 EDT
Jul 14, 2026
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 EDT
Scheduled - The Updox operations team will be performing system maintenance beginning Thursday, July 9th, 2026, at 9:00 PM ET. During this time, the Updox system and APIs may experience a brief period of unavailability. The maintenance will conclude by Thursday, July 9th, 2026, at 9:30 PM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email partnersupport@updox.com.
Jul 9, 15:28 EDT
Jul 8, 2026
Updox Fax
Resolved - This incident has been resolved.
Jul 8, 18:30 EDT
Monitoring - Our third-party fax vendor has communicated that the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes
Jul 8, 18:04 EDT
Update - Our third-party fax vendor has determined the cause of the disruption of service and is working on a resolution. We will continue to post updates as they are available.
Jul 8, 17:02 EDT
Update - Our team is in communication with our third-party fax vendor and they continue to investigate the issue. We will continue to provide updates as they are available.
Jul 8, 16:09 EDT
Identified - Updox is aware that our third-party fax vendor has reported a disruption of service. Some customers may experience delays in sending and receiving faxes. We are partnering with our fax vendor and will continue to provide updates as they are available.
Jul 8, 15:17 EDT
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

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