Update - The application has been restored as of 5:10 PM (Eastern) yesterday. Data is temporarily limited to the past 2 months (August 20th to present). We are currently in the process of restoring data older than 2 months. Your patience is appreciated and we will keep you updated on our progress.
API calls that failed with a 5000 level response code yesterday will need to be resubmitted for processing.
Oct 11, 2024 - 08:18 EDT
API calls that failed with a 5000 level response code yesterday will need to be resubmitted for processing.
Oct 11, 2024 - 08:18 EDT
Monitoring - The application has been restored as of 5:10pm (Eastern), please note, data will temporarily be limited to the past 30 days. The system will continue to process historical data throughout the night reaching full restoration by tomorrow morning. Please continue to monitor the status page for further updates. Inbound faxes were queued throughout the day and will process overnight
API calls that failed with a 5000 level response code will need to be resubmitted for processing
Oct 10, 2024 - 18:11 EDT
API calls that failed with a 5000 level response code will need to be resubmitted for processing
Oct 10, 2024 - 18:11 EDT
Update - We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance.
The application will be down for approximately 1 hour. Once the application is is restored we will post an update.
Oct 10, 2024 - 16:22 EDT
The application will be down for approximately 1 hour. Once the application is is restored we will post an update.
Oct 10, 2024 - 16:22 EDT
Update - We are currently experiencing a system outage affecting the following services:
* Inbound Faxing: All inbound faxing is unavailable.
* Outbound Faxing: Outbound faxes will continue to work, but only for documents that existed in the inbox before the disruption.
* Updox Printer: The printer is unavailable.
* Video Chat: Sessions will continue without impact, but video chat summaries will not be available post-session.
* Forms: Any form submission containing an image or signature will fail.
* Secure Texting: Messages with attachments will fail upon submission.
* Portal Messages: Portal messages with attachments cannot be processed.
* Email: Email messages with attachments cannot be processed.
* Direct Secure Messaging: Direct Secure Messages with attachments are unable to be processed.
* My Signature: New signature upload is unavailable.
We have identified the root cause of the issue. Our operations team is still working towards restoration of services. We will continue to provide hourly updates.
Oct 10, 2024 - 14:08 EDT
* Inbound Faxing: All inbound faxing is unavailable.
* Outbound Faxing: Outbound faxes will continue to work, but only for documents that existed in the inbox before the disruption.
* Updox Printer: The printer is unavailable.
* Video Chat: Sessions will continue without impact, but video chat summaries will not be available post-session.
* Forms: Any form submission containing an image or signature will fail.
* Secure Texting: Messages with attachments will fail upon submission.
* Portal Messages: Portal messages with attachments cannot be processed.
* Email: Email messages with attachments cannot be processed.
* Direct Secure Messaging: Direct Secure Messages with attachments are unable to be processed.
* My Signature: New signature upload is unavailable.
We have identified the root cause of the issue. Our operations team is still working towards restoration of services. We will continue to provide hourly updates.
Oct 10, 2024 - 14:08 EDT
Update - We are currently experiencing a system outage affecting the following services:
* Inbound Faxing: All inbound faxing is unavailable.
* Outbound Faxing: Outbound faxes will continue to work, but only for documents that existed in the inbox before the disruption.
* Updox Printer: The printer is unavailable.
* Video Chat: Sessions will continue without impact, but video chat summaries will not be available post-session.
* Forms: Any form submission containing an image or signature will fail.
* Secure Texting: Messages with attachments will fail upon submission.
* Portal Messages: Portal messages with attachments cannot be processed.
* Email: Email messages with attachments cannot be processed.
* Direct Secure Messaging: Direct Secure Messages with attachments are unable to be processed.
* My Signature: New signature upload is unavailable.
We have identified the root cause of the issue and are actively working to resolve it; we will continue to provide hourly updates.
Oct 10, 2024 - 12:09 EDT
* Inbound Faxing: All inbound faxing is unavailable.
* Outbound Faxing: Outbound faxes will continue to work, but only for documents that existed in the inbox before the disruption.
* Updox Printer: The printer is unavailable.
* Video Chat: Sessions will continue without impact, but video chat summaries will not be available post-session.
* Forms: Any form submission containing an image or signature will fail.
* Secure Texting: Messages with attachments will fail upon submission.
* Portal Messages: Portal messages with attachments cannot be processed.
* Email: Email messages with attachments cannot be processed.
* Direct Secure Messaging: Direct Secure Messages with attachments are unable to be processed.
* My Signature: New signature upload is unavailable.
We have identified the root cause of the issue and are actively working to resolve it; we will continue to provide hourly updates.
Oct 10, 2024 - 12:09 EDT
Update - Our team continues to investigate the service interruption with Updox faxing, fax confirmation pages, uploading (drag and drop), Virtual Printing, API and direct secure messaging users will receive failures as well We will continue to provide updates as we have more information. Thank you for your patience.
Oct 10, 2024 - 10:34 EDT
Oct 10, 2024 - 10:34 EDT
Identified - Updox is experiencing a disruption in service with faxing, fax confirmation pages, uploading (drag and drop), and virtual printing. Users may see an error message when performing these functions. We are investigating the issue and will post updates every 30 minutes.
Oct 10, 2024 - 09:39 EDT
Oct 10, 2024 - 09:39 EDT
About This Site
Welcome to the status page for partners of Updox LLC.
If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.
Please e-mail partnersupport@updox.com if you have further questions about this alert.
Interface / Connection to Updox
Operational
RESTful API
Operational
Web User Interface
Operational
Desktop User Interface
Operational
Patient Portal
Operational
Updox QA development environment
?
Operational
Updox Canadian Envrionment
Operational
Telehealth
Operational
Video Chat
Operational
Secure SMS texting
Operational
SMS texting
Operational
Video Chat SMS Invites
Operational
Faxing
Operational
File Upload
Operational
Reminders
Operational
Notifications
Operational
Scheduling
Operational
Referrals
Operational
Surveys
Operational
Patient Payments
Operational
Direct e-Mail Messaging
Operational
Updox Secure Messaging
Operational
Import to EHR
Operational
Webhooks
Operational
Identity Verification for Direct E-mail
Operational
Updox Corporate Office
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.