All Systems Operational

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Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Uptime over the past 90 days. View historical uptime.
Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment Operational
Updox Canadian Envrionment Operational
Updox Central Application Operational
Telehealth Operational
90 days ago
99.97 % uptime
Today
Video Chat Operational
90 days ago
99.97 % uptime
Today
Secure SMS texting Operational
90 days ago
99.97 % uptime
Today
SMS texting Operational
90 days ago
99.97 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
99.97 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
99.97 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Aug 7, 2026 21:00-23:00 EDT

The Updox application and APIs will be undergoing scheduled maintenance on Friday, August 7th between 9:00pm and 11:00pm EDT.

During this time, you should still be able to access the system, but some users may experience brief periods of unavailability.

Our Engineering team will be actively monitoring system performance throughout the maintenance window to ensure stability.

Thank you for your patience as we continue to enhance the reliability and performance of Updox.
Posted on Aug 06, 2026 - 17:14 EDT

Aug 7, 2026

No incidents reported today.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

Updox Fax
Resolved - This incident has been resolved.
Aug 2, 08:44 EDT
Monitoring - Our partner has implemented a fix, and our Engineers have confirmed that this issue has been resolved.

Due to our multi-vendor fax infrastructure, some inbound faxes continued to be received successfully during the impacted period, depending on the carrier supporting the fax number.

The impact was limited to inbound fax traffic only. Outbound fax traffic remained fully operational throughout the incident.

We will continue to monitor the reprocessing efforts to ensure affected inbound faxes are successfully delivered.
Aug 1, 17:54 EDT
Identified - We are continuing to work closely with our third-party fax vendor to implement a solution. At this time, faxes are still being received successfully and will be reprocessed once the issue is fully resolved. We will keep you posted as new updates are available.
Aug 1, 15:11 EDT
Investigating - We have identified an issue where faxes are not successfully going through and our Engineers are currently investigating the root cause. For now, this appears to only be affecting some faxes sent and received via our third-party fax vendor. We will keep you posted as new updates are available.
Aug 1, 11:55 EDT

Aug 1, 2026

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

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