We have confirmed that the service disruption has been resolved and all services are operational.
Posted Jul 15, 2026 - 15:08 EDT
Monitoring
We have implemented a fix and are continuing to monitor the recovery. Some users may still experience intermittent delays or errors while systems fully stabilize.
We will continue to provide updates as they become available. Thank you for your patience while this issue is being resolved.
Posted Jul 15, 2026 - 14:04 EDT
Update
We are continuing to investigate this issue.
Posted Jul 15, 2026 - 13:33 EDT
Investigating
We are experiencing a service disruption affecting all functionality. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
Posted Jul 15, 2026 - 13:32 EDT
This incident affected: Interface / Connection to Updox (RESTful API, Web User Interface, Desktop User Interface, Patient Portal, Updox QA development environment, Updox Canadian Envrionment, Updox Central Application), Telehealth (Video Chat, Secure SMS texting, SMS texting, Video Chat SMS Invites), and Faxing, File Upload, Reminders, Notifications, Scheduling, Referrals, Surveys, Patient Payments, Direct e-Mail Messaging, Updox Secure Messaging, Import to EHR, Webhooks, Identity Verification for Direct E-mail.