Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 16, 2025 - 23:00 EST
Scheduled
The Updox operations team will be performing system maintenance beginning Sunday, November 16th, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 2 hours and will conclude on Monday, November 17th, 2025, at 1:00 AM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email partnersupport@updox.com.
Posted Nov 16, 2025 - 19:06 EST
This scheduled maintenance affected: Interface / Connection to Updox (RESTful API, Web User Interface, Desktop User Interface, Patient Portal, Updox QA development environment, Updox Canadian Envrionment), Telehealth (Video Chat, Secure SMS texting, SMS texting, Video Chat SMS Invites), and Faxing, File Upload, Reminders, Notifications, Scheduling, Referrals, Surveys, Patient Payments, Direct e-Mail Messaging, Updox Secure Messaging, Import to EHR, Webhooks, Identity Verification for Direct E-mail.