Degraded System Performance

Incident Report for Updox-Partners

Resolved

A fix has been implemented and our technical operations team is continuing to monitor the results. We sincerely apologize for any impact this caused to you and your business.

If you require further assistance email partnersupport@updox.com

Posted Oct 05, 2023 - 17:27 EDT

Investigating

Our technical operations team has identified an issue impacting overall functionality within Updox. They are actively working to restore the service as quickly as possible. Users may experience slowness when interacting with items in the Updox inbox, including but not limited to archiving, deleting, and tagging. Items that are archived or deleted may temporarily reappear in the inbox.

We apologize for any inconvenience this causes to your business and will keep you updated on our progress.

Posted Oct 05, 2023 - 16:27 EDT

This incident affected: Interface / Connection to Updox (Web User Interface).