All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment ? Operational
Updox Canadian Envrionment Operational
Telehealth Operational
90 days ago
99.42 % uptime
Today
Video Chat Operational
90 days ago
99.37 % uptime
Today
Secure SMS texting Operational
90 days ago
99.43 % uptime
Today
SMS texting Operational
90 days ago
99.43 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
99.43 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
99.43 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Resolved - We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.
Apr 26, 13:28 EDT
Update - Our team has determined the cause of the service interruption with uploads and attachments and has implemented a solution. Uploads and attachments will be delayed until the backlog is cleared within the next 30 minutes. We will continue to post updates every hour. Thank you for your patience.
Apr 26, 13:05 EDT
Identified - Updox is experiencing a disruption in service with drag-and-drop uploads and attachments to the inbox or compose window. Customers may not be able to upload or attach documents. We are investigating the issue and will post updates every hour.
Apr 26, 12:34 EDT
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.