All Systems Operational

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Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Uptime over the past 90 days. View historical uptime.
Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment ? Operational
Updox Canadian Envrionment Operational
Telehealth Operational
90 days ago
99.97 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Secure SMS texting Operational
90 days ago
100.0 % uptime
Today
SMS texting Operational
90 days ago
99.89 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
100.0 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 21, 2025

No incidents reported today.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Cloudflare
Resolved - This incident has been resolved.
Nov 18, 15:55 EST
Monitoring - Cloudflare (internet infrastructure) has communicated that they are continuing to monitor the issue. We may continue to experience intermittent issues as systems update across the internet. We will continue to monitor to ensure all systems are back to normal across the day.
Nov 18, 11:09 EST
Identified - Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.
Nov 18, 08:57 EST
Nov 17, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 EST
Scheduled - The Updox operations team will be performing system maintenance beginning Sunday, November 16th, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 2 hours and will conclude on Monday, November 17th, 2025, at 1:00 AM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email partnersupport@updox.com.
Nov 16, 19:06 EST
Nov 16, 2025
Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025
Updox and Amazing Charts - Login and Patient Portal
Resolved - This incident has been resolved.
Nov 11, 10:35 EST
Update - Our team is in communication with Amazing Charts, and we continue to partner with them to investigate the issue. We will provide updates as they are available.
Nov 10, 16:08 EST
Identified - Updox is experiencing a disruption in service for a subset of users. Amazing Charts users may not be able to access the Updox application, as well as send items to Patient Portal. We are partnering with Amazing Charts to investigate the issue and we will continue to provide updates as they are available.
Nov 7, 15:42 EST
Nov 10, 2025
System Unavailable
Resolved - This incident has been resolved.
Nov 10, 16:00 EST
Monitoring - We have implemented a fix for the disruption in service, and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Nov 10, 14:34 EST
Investigating - Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
Nov 10, 14:21 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
System Degradation
Resolved - This incident has been resolved.
Nov 7, 12:30 EST
Monitoring - We have implemented a fix for the disruption in service, and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Nov 7, 12:14 EST
Update - Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
Nov 7, 10:49 EST
Identified - Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
Nov 7, 09:43 EST
Update - Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
Nov 7, 09:09 EST
Investigating - Updox is experiencing a disruption in service. Users may not be able to access the application or may experience slowness. We are investigating the issue and will post updates every 30 minutes.
Nov 7, 08:36 EST
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 EST
Scheduled - The Updox operations team will be performing system maintenance beginning Thursday, November 6th, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 6 hours and will conclude on Friday, November 7th, 2025, at 5:00 AM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email partnerssupport@updox.com.
Nov 4, 15:31 EST
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