tag:partnerstatus.updox.com,2005:/historyUpdox-Partners Status - Incident History2024-03-27T22:53:07-04:00Updox-Partnerstag:partnerstatus.updox.com,2005:Incident/203113962024-03-20T13:04:29-04:002024-03-20T13:04:29-04:00Updox Ticket System. Unable to reply to submitted tickets<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Resolved</strong> - We are able to email out now. We will be working tickets in the order received.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:44</var> EDT</small><br><strong>Investigating</strong> - The Partner support team is currently unable to reply to tickets submitted to our partnersupport@updox.com address. This is also affecting support@updox.com. We are recieving emails and working tickets however we are unable to reply currently. Our Business Operations team is working to restore the functionality. We will reply to submitted tickets once functionality is restored.</p>tag:partnerstatus.updox.com,2005:Incident/202150612024-03-11T14:59:14-04:002024-03-11T14:59:14-04:00Updox Cert Updoxqa.com unavailable<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>14:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:13</var> EDT</small><br><strong>Identified</strong> - The Updox Cert Updoxqa.com connection has been restored. You may still see issues with inbox address searches. Our operations team is aware and working to resolve the issues.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:33</var> EDT</small><br><strong>Investigating</strong> - The Updox Cert Updoxqa.com environment is currently unavailable. Our operations team is aware and working to restore service. Production is not impacted by this.</p>tag:partnerstatus.updox.com,2005:Incident/202024672024-03-10T09:41:20-04:002024-03-10T09:41:20-04:00Power Outage at Updox Data Center<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. <br />We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>23:01</var> EST</small><br><strong>Monitoring</strong> - Functionality has been restored. Our data center has also returned to its primary power source. Our technical operations team is continuing to monitor system functionality.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>21:44</var> EST</small><br><strong>Update</strong> - We continue to see recovery and intermittent functionality as we work toward a full resolution. Users are now able to login and view the inbox. API's should be functional as well. We will provide another update within an hour.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>21:10</var> EST</small><br><strong>Update</strong> - We continue to see recovery and intermittent functionality as we work toward a full resolution. Users are now able to login and view the inbox. We will provide another update within an hour.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:08</var> EST</small><br><strong>Update</strong> - Our technical operations team continues work to bring Updox back online. We are slowly seeing some services restored. As we continue to see recovery, some services may be intermittent. We will provide another update within an hour.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:48</var> EST</small><br><strong>Update</strong> - Our technical operations team is continuing work to bring the Updox system back online. The data center is still operating on a Secondary power source. We will provide another update in 2 hours. We apologize for any inconvenience this caused to you and your business.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>16:50</var> EST</small><br><strong>Update</strong> - Our operations team is continuing work to bring the Updox system back online after a power outage at our primary data center. The data center is still operating on a Secondary power source. We will provide further updates as the work progresses. We apologize for any inconvenience this caused to you and your business.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>15:38</var> EST</small><br><strong>Update</strong> - Our operations team is still working to bring the Updox system back online after a power outage at our primary data center. We apologize for any inconvenience this caused to you and your business.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:43</var> EST</small><br><strong>Update</strong> - Secondary Power has been restored at the data center. Our operations team is working to bring the updox system back online. We apologize for any inconvenience this caused to you and your business.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:17</var> EST</small><br><strong>Identified</strong> - Updox's Primary data center is impacted by a power outage. We are working to restore service. We will provide updates in 30 mins. We apologize for any inconvenience this caused to you and your business.</p>tag:partnerstatus.updox.com,2005:Incident/199953352024-02-15T19:51:08-05:002024-02-15T19:51:08-05:00Video Chat Connectivity<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>19:51</var> EST</small><br><strong>Resolved</strong> - Our video service provider has restored their services. This incident has been resolved. <br />We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:40</var> EST</small><br><strong>Update</strong> - Our technical operations team has identified an issue impacting Video Chat. We are working with our video service provider to restore the service as soon as possible. <br />Connectivity to Video chat is intermittent and some may experience loss of video, loss of audio, and disconnects. <br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on their progress.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:16</var> EST</small><br><strong>Identified</strong> - Our technical operations team has identified an issue impacting Video Chat. Connectivity to Video chat is intermittent and some may experience loss of video, loss of audio, and disconnects. <br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/199496402024-02-09T18:59:52-05:002024-02-09T18:59:52-05:00Updox API issues<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for any impact this causes to your business<br />If you need further assistance please reach out to Partnersupport@updox.com</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:35</var> EST</small><br><strong>Identified</strong> - Updox is currently processing traffic and has been since just before 5pm EST. We are still working on the issue while we are running in a degraded state. We will provide additional updates as soon as they become available.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:11</var> EST</small><br><strong>Update</strong> - The Updox Engineering team is currently investigating reports of system slowness and error messages with the Updox UI and APIs. All updox Products are affected and unavailable. <br />We apologize for any impact this causes to your business. Our team is on it and we will keep you updated on our progress.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> EST</small><br><strong>Update</strong> - The Updox Engineering team is currently investigating reports of system slowness and error messages with the Updox UI and APIs. Users may have issues launching video chat, and Importing to EHR.<br />We apologize for any impact this causes to your business. Our team is on it and we will keep you updated on our progress.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> EST</small><br><strong>Investigating</strong> - The Updox Engineering team is currently investigating reports of error messages with the Updox APIs. <br />We apologize for any impact this causes to your business. Our team is on it and we will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/198885712024-02-01T19:06:18-05:002024-02-01T19:06:18-05:00Updox Web App and APIs<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>19:06</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:18</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and functionality has been restored. We will continue to monitor the system.<br />We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:42</var> EST</small><br><strong>Identified</strong> - Our technical operations team has identified an issue impacting the Updox web app and APIs.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/198795282024-02-01T08:20:42-05:002024-02-01T08:20:42-05:00Updox Web App and APIs<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. <br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:04</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and functionality has been restored. We will continue to monitor the system.<br />We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>18:46</var> EST</small><br><strong>Update</strong> - Our technical operations team has identified an issue impacting the Updox web app and APIs. The API's have recovered. Users may still have issues accessing the address book patient and contacts in the Inbox.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:12</var> EST</small><br><strong>Update</strong> - Our technical operations team has identified an issue impacting the Updox web app and APIs.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:56</var> EST</small><br><strong>Identified</strong> - Our technical operations team has identified an issue impacting the Updox web app and APIs.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/196708022024-01-10T16:28:50-05:002024-01-10T16:28:51-05:00Degraded System Performance<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:28</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:37</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:12</var> EST</small><br><strong>Identified</strong> - Our technical operations team has identified an issue impacting overall functionality within Updox. They are actively working to restore the service as quickly as possible. Users may experience slowness when interacting with items in the Updox inbox or the inbox may not load at all. Some users may not be able to login or receive a ‘502 bad gateway’ message.<br />We apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:44</var> EST</small><br><strong>Investigating</strong> - Our technical operations team has identified an issue impacting overall functionality within Updox. They are actively working to restore the service as quickly as possible. Users may experience slowness when interacting with items in the Updox inbox or the inbox may not load at all.<br />We apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/196134752024-01-04T16:27:39-05:002024-01-04T16:27:39-05:00Fax<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:27</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>14:51</var> EST</small><br><strong>Monitoring</strong> - Fax services have been restored. We will continue to monitor the system. There may be a delay sending outbound faxes as we work through the backlog.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>12:06</var> EST</small><br><strong>Identified</strong> - Some fax lines are temporarily unavailable. You may be unable to receive faxes, senders may receive a busy signal or the line may be temporarily unavailable. They will need to try again later. Some outbound faxes may be delayed in reaching the recipients. <br /><br />One of our fax telecommunications providers is addressing the issue and will keep us updated on their efforts. We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.</p>tag:partnerstatus.updox.com,2005:Incident/194905552023-12-20T12:35:22-05:002023-12-20T12:35:22-05:00Video Chat Unavailable<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:35</var> EST</small><br><strong>Resolved</strong> - A fix has been implemented and this incident is resolved.<br />We sincerely apologize for any impact this caused to you and your business.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:28</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results <br />We sincerely apologize for any impact this caused to you and your business.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>11:34</var> EST</small><br><strong>Investigating</strong> - Our technical operations team has identified an issue impacting Video Chat. Users are unable to access Video Chat at this time. We are working to restore the service as quickly as possible.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/193689222023-12-07T15:31:07-05:002023-12-07T15:31:07-05:00Video Chat- Video Chat Unavailable<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:31</var> EST</small><br><strong>Resolved</strong> - A fix has been implemented and this incident is resolved.<br />We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, email partnersupport@updox.com</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:47</var> EST</small><br><strong>Investigating</strong> - Our technical operations team has identified an issue impacting Video Chat. They are actively working to restore services as quickly as possible.</p>tag:partnerstatus.updox.com,2005:Incident/192635132023-12-01T12:34:02-05:002023-12-01T12:34:02-05:00Updox Web App and Video Chat<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:04</var> EST</small><br><strong>Investigating</strong> - Our technical operations team has identified an issue impacting Video Chat and overall functionality within Updox. They are actively working to restore services as quickly as possible.<br />Users are unable to access Video Chat at this time and may experience slowness when interacting with items in the Updox inbox or the inbox may not load at all.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/191279882023-11-15T10:52:01-05:002023-11-15T10:52:01-05:00Video Chat Unavailable<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:52</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:43</var> EST</small><br><strong>Identified</strong> - Our technical operations team has identified an issue impacting Video Chat. Users are unable to access Video Chat at this time.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/190755562023-11-09T22:52:34-05:002023-11-09T22:52:34-05:00Video Chat - Screenshots not functional<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>22:52</var> EST</small><br><strong>Resolved</strong> - The screenshot function is operational again. We apologize for any inconvenience this causes to your business.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:45</var> EST</small><br><strong>Identified</strong> - Due to a system issue, the screenshot function of video chat is currently not functional. Updox Operations team is working to restore this functionality. As a work around You can use the Snipping tools built into the Operating systems<br /><br />Windows Snipping Tool<br />Press Windows logo key + Shift + S. The desktop will darken while you select an area for your screenshot.<br />Rectangular mode is selected by default. ...<br />The screenshot is automatically copied to your clipboard.<br /><br /><br />On Mac:<br />Press and hold these three keys together: Shift, Command, and 4.<br />Drag the crosshair to select the area of the screen to capture. To move the selection, press and hold Space bar while dragging. To cancel taking the screenshot, press the Esc (Escape) key.<br /><br />You can then upload these screenshots into Updox by dragging and dropping the images into the inbox after the video session ends. <br /><br />We will post updates once the functionality is restored.</p>tag:partnerstatus.updox.com,2005:Incident/190719382023-11-09T12:03:43-05:002023-11-09T12:03:43-05:00Updox Faxing Down Inbound and Outbound<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:03</var> EST</small><br><strong>Resolved</strong> - Faxing has been fully restored. We apologize for any inconvenience this causes to your business. Please reach out to partnersupport@updox.com if you are still seeing faxing issues.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:22</var> EST</small><br><strong>Monitoring</strong> - Inbound faxing has caught up. We are monitoring faxing <br /> We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:33</var> EST</small><br><strong>Identified</strong> - Our operations team has identified a fix for this issue. Outbound faxing has been restored. Any failed outbound faxes will need to be resent.<br /><br />Inbound faxing is also up and we are processing the backlog of faxes currently. We will update once we have processed the backlog. <br /><br />We are also aware of Screenshots in Video Chat as well as signatures not functioning. We will be working to implement the fix for this issue as well. <br /><br /> We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:25</var> EST</small><br><strong>Update</strong> - As of 9:20AM EST our Updox operations team is still working on the issue with the Fax system. Currently we do not have an ETA on restoration of services. We apologize for any inconvenience this causes to your business and we will keep you updated on their progress</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:12</var> EST</small><br><strong>Investigating</strong> - Updox Faxing inbound and outbound are failing. Inbound faxes will be queued and delivered. Outfound faxes will fail and will have to be resent once the issue is resolved. <br /> We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.</p>tag:partnerstatus.updox.com,2005:Incident/190594842023-11-08T13:13:49-05:002023-11-08T13:13:49-05:00Updox Address Book - Patient and Contact Search<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:13</var> EST</small><br><strong>Resolved</strong> - A fix has been implemented and this incident is resolved. We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> EST</small><br><strong>Identified</strong> - Our technical operations team has identified an issue impacting the ability to find patients and contacts in Updox. We are working to restore functionality as quickly as possible.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/190525502023-11-08T00:18:39-05:002023-11-08T00:18:39-05:00Updox Web App and APIs<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:18</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:13</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are continuing to monitor the system. We sincerely apologize for any impact this caused to you and your business.<br /><br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:59</var> EST</small><br><strong>Identified</strong> - Our technical operations team has identified an issue impacting the Updox web app and APIs.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/189796082023-10-31T16:00:27-04:002023-10-31T16:00:27-04:00Degraded System Performance<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:43</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are continuing to monitor the system.<br />We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:16</var> EDT</small><br><strong>Update</strong> - We are intermittently seeing slowness or issues loading Updox. Our technical operations team continues to work on a fix for this issue. <br />We apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>10:31</var> EDT</small><br><strong>Investigating</strong> - Our technical operations team has identified an issue impacting overall functionality within Updox. They are actively working to restore the service as quickly as possible. Users may experience slowness when interacting with items in the Updox inbox or the inbox may not load at all.<br />We apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/189457492023-10-27T10:44:41-04:002023-10-27T10:44:41-04:00Video Chat Unavailable<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>10:44</var> EDT</small><br><strong>Resolved</strong> - A fix has been implemented and this incident is resolved.<br />We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Identified</strong> - Our technical operations team has identified an issue impacting Video Chat. Users are unable to access Video Chat at this time.<br />We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/186817722023-10-24T22:30:03-04:002023-10-24T22:30:03-04:00Updox Database Maintenance<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>22:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:51</var> EDT</small><br><strong>Scheduled</strong> - The Updox Operations Team has identified a database maintenance window for 1.5 hours scheduled to start on October 24th at 9:00PM Eastern Time. The maintenance will be complete by 10:30PM during our normal deploy window.<br />The Updox system and APIs may not be available for certain durations during this window.<br /><br />We apologize for any inconvenience this may cause you and your customers, and we thank you for your understanding as we strive to provide the best service possible. If users continue to experience issues or delays once maintenance is complete, please contact partnersupport@updox.com</p>tag:partnerstatus.updox.com,2005:Incident/188576912023-10-19T16:19:30-04:002023-10-19T16:19:30-04:00Import to EHR, upload, and print<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Investigating</strong> - Our technical operations team has identified an issue that is impacting the ability for some users to send to the EHR, upload, and print. You may also experience some general slowness in the web application. We are working to resolve the issue as quickly as possible. We apologize for any impact this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/187022612023-10-05T17:27:39-04:002023-10-05T17:27:40-04:00Degraded System Performance<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>17:27</var> EDT</small><br><strong>Resolved</strong> - A fix has been implemented and our technical operations team is continuing to monitor the results. We sincerely apologize for any impact this caused to you and your business.<br /><br />If you require further assistance email partnersupport@updox.com</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:27</var> EDT</small><br><strong>Investigating</strong> - Our technical operations team has identified an issue impacting overall functionality within Updox. They are actively working to restore the service as quickly as possible. Users may experience slowness when interacting with items in the Updox inbox, including but not limited to archiving, deleting, and tagging. Items that are archived or deleted may temporarily reappear in the inbox. <br /><br />We apologize for any inconvenience this causes to your business and will keep you updated on our progress.</p>tag:partnerstatus.updox.com,2005:Incident/184359212023-10-03T22:30:05-04:002023-10-03T22:30:05-04:00Updox Database Maintenance<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>22:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>16:41</var> EDT</small><br><strong>Update</strong> - Maintenance will now be performed on October 3rd 2023 from 9:00 PM to 10:30 PM ET, instead of September 26th 2023.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:24</var> EDT</small><br><strong>Scheduled</strong> - The Updox Operations Team has identified a database maintenance window for 1.5 hours scheduled to start on October 3rd at 9:00PM Eastern Time. The maintenance will be complete by 10:30PM during our normal deploy window.<br />The Updox system and APIs may not be available for certain durations during this window.<br /><br />We apologize for any inconvenience this may cause you and your customers, and we thank you for your understanding as we strive to provide the best service possible. If users continue to experience issues or delays once maintenance is complete, please contact partnersupport@updox.com</p>tag:partnerstatus.updox.com,2005:Incident/185380892023-09-18T18:32:31-04:002023-09-18T18:32:31-04:00Outbound Fax Delay<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>18:32</var> EDT</small><br><strong>Resolved</strong> - A fix has been implemented by our Fax Telecommunications provider. They do expect some delays to continue until they have cleared the queue of pending faxes. <br />We sincerely apologize for any impact this caused to you and your business.<br />If you require further assistance, please contact partnersupport@updox.com.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:17</var> EDT</small><br><strong>Identified</strong> - One of our Fax Telecommunication providers is experiencing delays on outbound faxes. Some outbound faxes may be delayed in reaching the recipients. <br /><br />They are addressing the issue and will keep us updated on their efforts. We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.</p>tag:partnerstatus.updox.com,2005:Incident/185138982023-09-15T17:07:56-04:002023-09-15T17:07:56-04:00Fax Delivery Impacted - Inbound and Outbound<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Resolved</strong> - The fax network issue has been resolved. Incoming faxes should flow in as normal. Outgoing faxes will be sending with a delay but will send.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>15:50</var> EDT</small><br><strong>Identified</strong> - One of our Fax Telecommunication providers is experiencing a general network issue which is causing some of our fax lines to be unavailable. The impacted lines will see outbound faxes delayed or eventually fail. Inbound faxes will not be received and the sender will receive an error.<br /><br /> <br /><br />They are addressing the issue and will keep us updated on their efforts. We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.</p>