All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Desktop User Interface   Operational
Web User Interface   Operational
RESTful API   Operational
Faxing   Operational
File Upload   Operational
Reminders   Operational
Notifications   Operational
Scheduling   Operational
Patient Portal   Operational
Referrals   Operational
Surveys   Operational
Patient Payments   Operational
Direct e-Mail Messaging   Operational
Updox Secure Messaging   Operational
Import to EHR   Operational
Identity Verification for Direct E-mail   Operational
Updox QA development environment   ? Operational
Updox Corporate Office   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Are you ready? We are.

Reminder: On October 2, 2018 Updox will be discontinuing support of the SSL and TLS 1.0 internet transport protocols in the production environment. To help you prepare, we will be making this same change to our testing environment, (updoxqa.com) on September 18th you can conduct testing before the change in production.

If you experiences any issues or need your credentials for the test environment, please contact our Partner Support team for assistance.

614.798.8170 Opt 4
PartnerSupport@updox.com
Sep 11, 12:30 EDT
Scheduled - Is Your Browser Safe?

In this age of cyberattacks, it is crucial for us all to continuously
improve online security. One such improvement is to cease supporting legacy
versions of internet transport security protocols (SSL/TLS). The newer
versions are more secure.


On October 2, 2018, Updox will disable support of the SSL and TLS 1.0
protocols.


What Should You Do?

If your operating systems and browsers are up to date you likely aren't
using these outdated protocols (SSL/TLS1.0) when connecting over the
internet...but it's always best to check your servers and workstations to
prevent any service disruptions.

1. Verify the operating system version you're using supports TLS 1.1 or
higher; if not upgrade.
* This website provides info on SSL/TSL versions supported by
operating system and browser (mid-way down the page):
* https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers

2. Verify the internet browser version you're using is current, if not
upgrade.
* This website quickly checks the workstation you're using:
* https://www.howsmyssl.com/> https://www.howsmyssl.com

3. In your internet browser settings, verify TLS 1.1 and higher are
enabled.
* This website has instructions for changing the settings in the
common browsers; if yours isn't listed just do a web search for the
instructions.
* https://knowledge.digicert.com/generalinformation/INFO3299.html

If you have any questions, please contact our Partner Support team at partnersupport@updox.com call 614-798-8170, ext. 4
Jul 25, 10:29 EDT
Past Incidents
Sep 21, 2018

No incidents reported today.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Completed - All Updates have completed and the system is back online.

Thank you for your patience as we strive to provide a high quality interactive API development space.

If you have any questions regarding the Updoxqa.com interactive API space, please send an e-mail to PartnerSupport@updox.com.
Sep 14, 22:22 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 14, 22:18 EDT
Update - The Updoxqa.com environment will be unavailable while we apply the last portion of the updates.

Thank you for your patience.
Sep 14, 21:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 18:00 EDT
Scheduled - The Updox development and operations team have identified performance improvements that will require emergency maintenance in the UpdoxQA.com system. This addresses an issue that will help improve processing times and intermittent database timeouts experienced.

The maintenance will occur at 6pm EDT on Friday September 14th and will be a rolling update process lasting through midnight. The UpdoxQA.com system will remain active during the maintenance, although you may experience intermittent API failures.

Thank you for your patience as we make these necessary changes to improve UpdoxQA.com environment and your development and testing experience with us.
Sep 13, 13:37 EDT
Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.