All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Desktop User Interface   Operational
Web User Interface   Operational
RESTful API   Operational
Faxing   Operational
File Upload   Operational
Reminders   Operational
Notifications   Operational
Scheduling   Operational
Patient Portal   Operational
Referrals   Operational
Surveys   Operational
Patient Payments   Operational
Direct e-Mail Messaging   Operational
Updox Secure Messaging   Operational
Import to EHR   Operational
Identity Verification for Direct E-mail   Operational
Updox QA development environment   ? Operational
Updox Corporate Office   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - To give our partners more time to make product changes and upgrade their
customers, Updox is rescheduling the date when TLS 1.0 will be disabled. The
new dates are:

* Production 2019 Q1 (was 10/2/2018) - we'll get back to you
soon with the specific date

* QA 12/31/2018 (was 9/18/2018)

* SSL has already been disabled



Various vulnerabilities over the past few years have led industry experts to
recommend disabling all versions of SSL and TLS 1.0 for a while now. We too
urge you to upgrade as quickly as possible. It's amazing how quickly the
years have flown by, TLS 1.0 was released almost 20 years ago (Jan 1999),
with newer versions (1.1, 1.2, and 1.3) released in 2006, 2008, and 2018.



As always, if you have further questions, please contact us at partnersupport@updox.com.
Sep 28, 12:47 EDT
Update - Are you ready? We are.

Reminder: On October 2, 2018 Updox will be discontinuing support of the SSL and TLS 1.0 internet transport protocols in the production environment. To help you prepare, we will be making this same change to our testing environment, (updoxqa.com) on September 18th you can conduct testing before the change in production.

If you experiences any issues or need your credentials for the test environment, please contact our Partner Support team for assistance.

614.798.8170 Opt 4
PartnerSupport@updox.com
Sep 11, 12:30 EDT
Scheduled - Is Your Browser Safe?

In this age of cyberattacks, it is crucial for us all to continuously
improve online security. One such improvement is to cease supporting legacy
versions of internet transport security protocols (SSL/TLS). The newer
versions are more secure.


On October 2, 2018, Updox will disable support of the SSL and TLS 1.0
protocols.


What Should You Do?

If your operating systems and browsers are up to date you likely aren't
using these outdated protocols (SSL/TLS1.0) when connecting over the
internet...but it's always best to check your servers and workstations to
prevent any service disruptions.

1. Verify the operating system version you're using supports TLS 1.1 or
higher; if not upgrade.
* This website provides info on SSL/TSL versions supported by
operating system and browser (mid-way down the page):
* https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers

2. Verify the internet browser version you're using is current, if not
upgrade.
* This website quickly checks the workstation you're using:
* https://www.howsmyssl.com/> https://www.howsmyssl.com

3. In your internet browser settings, verify TLS 1.1 and higher are
enabled.
* This website has instructions for changing the settings in the
common browsers; if yours isn't listed just do a web search for the
instructions.
* https://knowledge.digicert.com/generalinformation/INFO3299.html

If you have any questions, please contact our Partner Support team at partnersupport@updox.com call 614-798-8170, ext. 4
Jul 25, 10:29 EDT
Past Incidents
Nov 18, 2018

No incidents reported today.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018
Resolved - This incident has been resolved.
Nov 15, 12:53 EST
Identified - Partners,

The Updox database experienced an issue and has failed over to our backup database. While the primary database is brought back online there may be intermittent delays in processing requests. API calls may timeout or users may see delays in processing transactions.

Please contact PartnerSupport@updox.com for more information.
Nov 15, 12:16 EST
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.