All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail if you have further questions about this alert.

Desktop User Interface   Operational
Web User Interface   Operational
RESTful API   Operational
Faxing   Operational
File Upload   Operational
Reminders   Operational
Notifications   Operational
Scheduling   Operational
Patient Portal   Operational
Referrals   Operational
Surveys   Operational
Patient Payments   Operational
Direct e-Mail Messaging   Operational
Updox Secure Messaging   Operational
Import to EHR   Operational
Webhooks   Operational
90 days ago
100.0 % uptime
Identity Verification for Direct E-mail   Operational
Updox QA development environment   ? Operational
Updox Corporate Office   ? Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Update - Partners,

The automated process to alert of the scheduled sunset of TLS 1.0 in, was not updated when the date was moved from December 31st to January 2, 2019. Please ignore the alert sent this morning.

As a reminder support for TLS 1.0 will be sunset for the environment on January 2, 2019

The production environment will reach the TLS 1.0 sunset date on March 27, 2019. A similar alert will be sent on March 26, 2019.

Our apologies for any inconvenience this may have caused for you or your support staff.
Dec 31, 09:31 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 31, 09:20 EST
Update - Dear Partners,

Date Change for QudoxQA plans:

The date to sunset TLS 1.0 for incoming communications in UpdoxQA has changed from Dec 31, 2018 to Jan 2 2019.

Sunset Dates
QA Jan 2, 2019
Production Mar 27, 2019

The QA environment is where you host your test systems. No production data should be in this environment thus no impact to your customers. Turning off TLS 1.0 in this environment earlier gives you a chance to verify your application is ready.

The major browser vendors (Google, Microsoft, Firefox, etc.) have also announced they are sunsetting TLS 1.0 and 1.1 in 2019. Here’s an article:

As always, if you have further questions, please contact us at
Nov 30, 09:25 EST
Update - To give our partners more time to make product changes and upgrade their
customers, Updox is rescheduling the date when TLS 1.0 will be disabled. The
new dates are:

* Production 2019 Q1 (was 10/2/2018) - we'll get back to you
soon with the specific date

* QA 12/31/2018 (was 9/18/2018)

* SSL has already been disabled

Various vulnerabilities over the past few years have led industry experts to
recommend disabling all versions of SSL and TLS 1.0 for a while now. We too
urge you to upgrade as quickly as possible. It's amazing how quickly the
years have flown by, TLS 1.0 was released almost 20 years ago (Jan 1999),
with newer versions (1.1, 1.2, and 1.3) released in 2006, 2008, and 2018.

As always, if you have further questions, please contact us at
Sep 28, 12:47 EDT
Update - Are you ready? We are.

Reminder: On October 2, 2018 Updox will be discontinuing support of the SSL and TLS 1.0 internet transport protocols in the production environment. To help you prepare, we will be making this same change to our testing environment, ( on September 18th you can conduct testing before the change in production.

If you experiences any issues or need your credentials for the test environment, please contact our Partner Support team for assistance.

614.798.8170 Opt 4
Sep 11, 12:30 EDT
Scheduled - Is Your Browser Safe?

In this age of cyberattacks, it is crucial for us all to continuously
improve online security. One such improvement is to cease supporting legacy
versions of internet transport security protocols (SSL/TLS). The newer
versions are more secure.

On October 2, 2018, Updox will disable support of the SSL and TLS 1.0

What Should You Do?

If your operating systems and browsers are up to date you likely aren't
using these outdated protocols (SSL/TLS1.0) when connecting over the
internet...but it's always best to check your servers and workstations to
prevent any service disruptions.

1. Verify the operating system version you're using supports TLS 1.1 or
higher; if not upgrade.
* This website provides info on SSL/TSL versions supported by
operating system and browser (mid-way down the page):

2. Verify the internet browser version you're using is current, if not
* This website quickly checks the workstation you're using:

3. In your internet browser settings, verify TLS 1.1 and higher are
* This website has instructions for changing the settings in the
common browsers; if yours isn't listed just do a web search for the

If you have any questions, please contact our Partner Support team at call 614-798-8170, ext. 4
Jul 25, 10:29 EDT
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.