Identified - We are currently experiencing delays with Video Chat invites sent via text message and Secure Text. Our Team is working with our carrier partners to resolve the issue. In the meantime, you may send Video Chat invites via email.
We apologize for any inconvenience this causes and will keep you updated on our progress.
Jan 14, 12:15 EST
We apologize for any inconvenience this causes and will keep you updated on our progress.
Jan 14, 12:15 EST
About This Site
Welcome to the status page for partners of Updox LLC.
If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.
Please e-mail partnersupport@updox.com if you have further questions about this alert.
Interface / Connection to Updox
Operational
RESTful API
Operational
Web User Interface
Operational
Desktop User Interface
Operational
Patient Portal
Operational
Updox QA development environment
?
Operational
Updox Canadian Envrionment
Operational
Telehealth
Degraded Performance
Video Chat
Operational
Secure SMS texting
Operational
SMS texting
Degraded Performance
Video Chat SMS Invites
Operational
Faxing
Operational
File Upload
Operational
Reminders
Operational
Notifications
Operational
Scheduling
Operational
Referrals
Operational
Surveys
Operational
Patient Payments
Operational
Direct e-Mail Messaging
Operational
Updox Secure Messaging
Operational
Import to EHR
Operational
Webhooks
Operational
Identity Verification for Direct E-mail
Operational
Updox Corporate Office
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Updox Office Closed 1/17
Jan 17, 08:00-20:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 13, 13:17 EST
Jan 13, 13:17 EST
Scheduled -
Updox will be closed on Monday, January 17, 2022 in observance of the Martin Luther King, Jr. Holiday. Our office will reopen on Tuesday, January 18. Partner emergency after hours support will still be available as always.
2022 Updox Holiday Schedule
Memorial Day – Monday, May 30, 2022
Juneteenth - observed Monday, June 20, 2022
Independence Day – Monday, July 4, 2022
Labor Day - Monday, September 4, 2022
Thanksgiving – Thursday, November 24, 2022
Day after Thanksgiving - Friday, November 25, 2022
Christmas - observed Monday, December 26, 2022
Jan 13, 11:33 EST
2022 Updox Holiday Schedule
Memorial Day – Monday, May 30, 2022
Juneteenth - observed Monday, June 20, 2022
Independence Day – Monday, July 4, 2022
Labor Day - Monday, September 4, 2022
Thanksgiving – Thursday, November 24, 2022
Day after Thanksgiving - Friday, November 25, 2022
Christmas - observed Monday, December 26, 2022
Jan 13, 11:33 EST