All Systems Operational

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Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Uptime over the past 90 days. View historical uptime.
Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment ? Operational
Updox Canadian Envrionment Operational
Telehealth Operational
90 days ago
99.78 % uptime
Today
Video Chat Operational
90 days ago
99.78 % uptime
Today
Secure SMS texting Operational
90 days ago
99.78 % uptime
Today
SMS texting Operational
90 days ago
99.78 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
99.78 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
99.78 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
System Degradation
Resolved - This incident has been resolved.
Jul 3, 12:42 EDT
Monitoring - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved within 30 minutes.
Jul 3, 12:35 EDT
Investigating - Updox is experiencing a disruption in service. Users may not be able to access the application or may experience degraded service. We are investigating the issue and will post updates every 30 minutes.
Jul 3, 12:21 EDT
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Direct Secure Messaging (DSM) Service Disruption
Resolved - This incident has been resolved.
Jun 23, 12:21 EDT
Identified - We are currently investigating an issue with our server hosting environment that is affecting the ability of some customers to send and receive Direct Secure Messages (DSM).

Our team is actively working with our hosting partners to resolve the issue and restore full DSM functionality as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.
Jun 23, 11:11 EDT
Service Disruption
Resolved - This incident has been resolved.
Jun 23, 09:20 EDT
Monitoring - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Jun 23, 08:59 EDT
Investigating - Updox is experiencing a disruption in service. Users may not be able to access Application. We are investigating the issue and will post updates every 30 minutes.
Jun 23, 08:37 EDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

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