Identified - We are currently experiencing delays with Video Chat invites sent via text message and Secure Text. Our Team is working with our carrier partners to resolve the issue. In the meantime, you may send Video Chat invites via email.
We apologize for any inconvenience this causes and will keep you updated on our progress.
Jan 14, 12:15 EST

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment ? Operational
Updox Canadian Envrionment Operational
Telehealth Degraded Performance
90 days ago
100.0 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Secure SMS texting Operational
90 days ago
100.0 % uptime
Today
SMS texting Degraded Performance
90 days ago
100.0 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
100.0 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Updox Office Closed 1/17 Jan 17, 08:00-20:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 13:17 EST
Scheduled - Updox will be closed on Monday, January 17, 2022 in observance of the Martin Luther King, Jr. Holiday. Our office will reopen on Tuesday, January 18. Partner emergency after hours support will still be available as always.

2022 Updox Holiday Schedule

Memorial Day – Monday, May 30, 2022
Juneteenth - observed Monday, June 20, 2022
Independence Day – Monday, July 4, 2022
Labor Day - Monday, September 4, 2022
Thanksgiving – Thursday, November 24, 2022
Day after Thanksgiving - Friday, November 25, 2022
Christmas - observed Monday, December 26, 2022
Jan 13, 11:33 EST
Past Incidents
Jan 16, 2022

No incidents reported today.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Unresolved incident: Video Chat Text Message Invite / Secure Text Delivery Delays.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.

Jan 2, 2022

No incidents reported.