Monitoring - The issue has been identified and your users should no longer see any failures connecting to the API or Updox inbox. We are continuing to investigate the root cause and will update this page as information becomes available.

User who use the Updox inbox may continue to see some slowness during searching. If you have clients reporting this slowness, please contact us at Partnersupport@updox.com
Mar 20, 12:38 EDT
Update - We are continuing to investigate this issue.
Mar 20, 11:57 EDT
Investigating - Partners,

The Updox system is currently experiencing intermittent issue with access to the Updox Inbox and our Public APIs. Our development and operations teams are investigating.

If you have further questions please email PartnerSupport@updox.com for more details.
Mar 20, 11:57 EDT

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Desktop User Interface Operational
Web User Interface Operational
RESTful API Operational
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Patient Portal Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox QA development environment ? Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - Partners,

This is your 1 month reminder.

The Updox production environment (myupdox.com) will be disabling support for TLS 1.0 on March 27, 2019.

Recent logging shows that 50+ IP addresses are still connecting to updox with TLS 1.0. If these systems are not updated to use TLS 2.0 by March 27th, they will lose access to Updox at that time. Please check any hosted environments you provide to your clients, and notify clients who have on premise systems. Web services and web browsers for TLS 2.0 compatibility.

For testing purposes the updoxqa.com environment already is rejected these outdated requests. If you need assistance using updoxqa.com to test your application, or if you have any other questions, please contact the Partner Support team at partnersupport@updox.com or call us at 614.798.8170 Opt.4
Feb 21, 10:52 EST
Update - Partners,

The automated process to alert of the scheduled sunset of TLS 1.0 in Updoxqa.com, was not updated when the date was moved from December 31st to January 2, 2019. Please ignore the alert sent this morning.

As a reminder support for TLS 1.0 will be sunset for the UpdoxQA.com environment on January 2, 2019

The production environment will reach the TLS 1.0 sunset date on March 27, 2019. A similar alert will be sent on March 26, 2019.

Our apologies for any inconvenience this may have caused for you or your support staff.
Dec 31, 09:31 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 31, 09:20 EST
Update - Dear Partners,

Date Change for QudoxQA plans:

The date to sunset TLS 1.0 for incoming communications in UpdoxQA has changed from Dec 31, 2018 to Jan 2 2019.



Sunset Dates
QA Jan 2, 2019
Production Mar 27, 2019


The QA environment is where you host your test systems. No production data should be in this environment thus no impact to your customers. Turning off TLS 1.0 in this environment earlier gives you a chance to verify your application is ready.


The major browser vendors (Google, Microsoft, Firefox, etc.) have also announced they are sunsetting TLS 1.0 and 1.1 in 2019. Here’s an article: https://portswigger.net/daily-swig/major-browsers-push-for-tls-modernization


As always, if you have further questions, please contact us at partnersupport@updox.com
Nov 30, 09:25 EST
Update - To give our partners more time to make product changes and upgrade their
customers, Updox is rescheduling the date when TLS 1.0 will be disabled. The
new dates are:

* Production 2019 Q1 (was 10/2/2018) - we'll get back to you
soon with the specific date

* QA 12/31/2018 (was 9/18/2018)

* SSL has already been disabled



Various vulnerabilities over the past few years have led industry experts to
recommend disabling all versions of SSL and TLS 1.0 for a while now. We too
urge you to upgrade as quickly as possible. It's amazing how quickly the
years have flown by, TLS 1.0 was released almost 20 years ago (Jan 1999),
with newer versions (1.1, 1.2, and 1.3) released in 2006, 2008, and 2018.



As always, if you have further questions, please contact us at partnersupport@updox.com.
Sep 28, 12:47 EDT
Update - Are you ready? We are.

Reminder: On October 2, 2018 Updox will be discontinuing support of the SSL and TLS 1.0 internet transport protocols in the production environment. To help you prepare, we will be making this same change to our testing environment, (updoxqa.com) on September 18th you can conduct testing before the change in production.

If you experiences any issues or need your credentials for the test environment, please contact our Partner Support team for assistance.

614.798.8170 Opt 4
PartnerSupport@updox.com
Sep 11, 12:30 EDT
Scheduled - Is Your Browser Safe?

In this age of cyberattacks, it is crucial for us all to continuously
improve online security. One such improvement is to cease supporting legacy
versions of internet transport security protocols (SSL/TLS). The newer
versions are more secure.


On October 2, 2018, Updox will disable support of the SSL and TLS 1.0
protocols.


What Should You Do?

If your operating systems and browsers are up to date you likely aren't
using these outdated protocols (SSL/TLS1.0) when connecting over the
internet...but it's always best to check your servers and workstations to
prevent any service disruptions.

1. Verify the operating system version you're using supports TLS 1.1 or
higher; if not upgrade.
* This website provides info on SSL/TSL versions supported by
operating system and browser (mid-way down the page):
* https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers

2. Verify the internet browser version you're using is current, if not
upgrade.
* This website quickly checks the workstation you're using:
* https://www.howsmyssl.com/> https://www.howsmyssl.com

3. In your internet browser settings, verify TLS 1.1 and higher are
enabled.
* This website has instructions for changing the settings in the
common browsers; if yours isn't listed just do a web search for the
instructions.
* https://knowledge.digicert.com/generalinformation/INFO3299.html

If you have any questions, please contact our Partner Support team at partnersupport@updox.com call 614-798-8170, ext. 4
Jul 25, 10:29 EDT
Past Incidents
Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.