All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Uptime over the past 90 days. View historical uptime.
Desktop User Interface Operational
Web User Interface Operational
RESTful API Operational
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Patient Portal Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox QA development environment ? Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
System Issues - upload / print / tagging / deleting, archiving & routing items
Resolved - We’re happy to report that the Inbox issues have been resolved and all Updox systems are fully operational. If you are still experiencing any issues or have follow-up questions, please contact us at partnersupport@updox.com, 1-866-MyUpdox or 614-600-3048, ext 4.
Jul 10, 14:59 EDT
Monitoring - We’ve resolved the issues with Updox Inbox functionality and will closely monitor throughout the day. If you are still experiencing any issues or have follow-up questions, please contact us at partnersupport@updox.com, 1-866-MyUpdox or 614-600-3048, ext 4.
Jul 10, 09:46 EDT
Investigating - We are currently investigating reports of issues with the Updox User Interface - there is sometimes a delay when users upload / print / tag / delete & archive items. Our Engineering Team is working on the issue. We apologize for any impact this causes to your business and will keep you updated on our progress.

This does not impact our API.
Jul 10, 08:48 EDT
Jul 9, 2019
Telecom maintenance at the Updox data center
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 03:00 EDT
Scheduled - Partners,

On July 9th between 3:00am and 7:00am eastern time, one of the telecom service providers for the Updox data center will be performing maintenance to their service. The Updox system uses multiple service providers for redundancy. Consequently during this window all traffic will be removed from this provider and serviced by our other providers. We expect no visible impact to the Updox inbox. API calls submitted at the time of the switch over have the possibility of failing to connect. Re-submission of the API call may be necessary.


As always, as we work to improve Updox, If you have any questions please contact us by opening a case with us through partnersupport@updox.com.
Jul 2, 15:53 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

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