All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Desktop User Interface Operational
Web User Interface Operational
RESTful API Operational
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Patient Portal Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox QA development environment ? Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 22, 2019

No incidents reported today.

Nov 21, 2019

No incidents reported.

Nov 20, 2019
Resolved - Dear Partners,

This is a reminder that the Updox Provider Directory Version 2.0. is coming soon. Starting on December 13, 2019 Updox will start filtering the data we publish to Direct Trust.

What’s Changing?

Updox has been working with DirectTrust and their member HISPs to improve the directory experience. As the use of direct messaging has matured, it’s become clear that more information is needed to help customers find the Direct addresses they need. Version 1.0 was basic and accepted entries with minimal information (e.g. name and direct address).

Version 2.0 will contain more up-to-date and complete information. Also, in Version 2.0, an address can only be included in the directory if all mandatory fields are present.

Although our search tool is important to delivering this information, more importantly, the quality of the data in the directory is key.

This is where you come in. We need you to update your Direct messaging API integration to submit the following information on all new and existing practices and users. If the integration does not provide this information, your providers’ addresses will not be published in the directory.

Fields marked with an * are mandatory for inclusion in the directory.

APIs: PracticeCreate, PracticeSave, and PracticeUpdate
- Practice Name*
- Practice Address*
- Practice City*
- Practice State*
- Practice Zip*
- Practice NPI (if possible)
- Practice specialty NUCC code (if possible)

APIs: UserCreate, UserSave, UserUpdate
- User First Name*
- User Last Name*
- User NPI (when applicable and if possible)
- User specialty NUCC code (when applicable and if possible)

FAQ:
Q> Will this mean direct messaging will fail if we don’t make the change?
A> No. Inclusion in the directory is not a requirement for the use of direct messaging.

Q> How quickly does this change need to be made?
A> As soon as possible to make sure your clients’ addresses can be found by other providers

Q> I already sync this information. Do I need to do anything?
A> If these fields are not mandatory in the EHR you should send a message out to your clients to instruct them to make sure this demographic information is correct.

Q> Will the API calls fail if the information is not present?
A> No, The API calls have not changed. No new validation errors should be expected.


If you need further assistance in making the necessary changes, please open a case with PartnerSupport@updox.com with the subject including “Provider Directory 2.0”. One of the partner team members will reach back out to you to discuss how to get the needed information updated in Updox.
Nov 20, 10:30 EST
Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 EST
Scheduled - We will be undergoing Scheduled Maintenance at our Datacenter on Wednesday, November 13, 2019 10:00 pm - 2:00 am, Eastern. While there should not be any impact to using the system, customers may experience intermittent slowness during this time.
Nov 12, 15:02 EST
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - This incident has been resolved.
Nov 8, 09:39 EST
Update - We’re happy to report that Inbox issues processing items have been resolved and all Updox systems are fully operational. If you are still experiencing any issues or have follow-up questions, please contact us at partnersupport@updox.com.
Nov 8, 09:38 EST
Monitoring - The root cause identified has been addressed and we will be monitoring through tomorrow morning. Our Engineering Team continues to work on looking for any associated impacts and resolving them.
Nov 4, 16:33 EST
Identified - Our Engineering Team has identified the issue and are working to resolve. We will keep you updated on our progress.
Nov 4, 14:25 EST
Update - Our Engineering team continues to investigate the issue. An update will be provided again at 1:00pm EST or when the issue is resolved.
Nov 4, 12:10 EST
Investigating - Partners,

We are currently experiencing performance issues with the Updox Inbox. Moving items by Archive/Delete/Route are intermittently failing. We are also seeing an outbound fax delay, (both Inbox and API faxing). Our Engineering Team is working on the issue. We apologize for any inconvenience this causes to your business and clients. We will keep you updated on our progress.
Nov 4, 09:20 EST