All Systems Operational
About This Site
Welcome to the status page for partners of Updox LLC.
If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.
Please e-mail partnersupport@updox.com if you have further questions about this alert.
Desktop User Interface
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Web User Interface
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RESTful API
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Faxing
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File Upload
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Reminders
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Notifications
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Scheduling
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Patient Portal
Operational
Referrals
Operational
Surveys
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Patient Payments
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Direct e-Mail Messaging
Operational
Updox Secure Messaging
Operational
Import to EHR
Operational
Identity Verification for Direct E-mail
Operational
Updox QA development environment
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Operational
Updox Corporate Office
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notice: Updox Discontinuing Support of TLS 1.0 - Rescheduled to 2019 Q1
Dec 31, 00:00-00:01 EST
Update -
To give our partners more time to make product changes and upgrade their
customers, Updox is rescheduling the date when TLS 1.0 will be disabled. The
new dates are:
* Production 2019 Q1 (was 10/2/2018) - we'll get back to you
soon with the specific date
* QA 12/31/2018 (was 9/18/2018)
* SSL has already been disabled
Various vulnerabilities over the past few years have led industry experts to
recommend disabling all versions of SSL and TLS 1.0 for a while now. We too
urge you to upgrade as quickly as possible. It's amazing how quickly the
years have flown by, TLS 1.0 was released almost 20 years ago (Jan 1999),
with newer versions (1.1, 1.2, and 1.3) released in 2006, 2008, and 2018.
As always, if you have further questions, please contact us at partnersupport@updox.com.
Sep 28, 12:47 EDT
customers, Updox is rescheduling the date when TLS 1.0 will be disabled. The
new dates are:
* Production 2019 Q1 (was 10/2/2018) - we'll get back to you
soon with the specific date
* QA 12/31/2018 (was 9/18/2018)
* SSL has already been disabled
Various vulnerabilities over the past few years have led industry experts to
recommend disabling all versions of SSL and TLS 1.0 for a while now. We too
urge you to upgrade as quickly as possible. It's amazing how quickly the
years have flown by, TLS 1.0 was released almost 20 years ago (Jan 1999),
with newer versions (1.1, 1.2, and 1.3) released in 2006, 2008, and 2018.
As always, if you have further questions, please contact us at partnersupport@updox.com.
Sep 28, 12:47 EDT
Update -
Are you ready? We are.
Reminder: On October 2, 2018 Updox will be discontinuing support of the SSL and TLS 1.0 internet transport protocols in the production environment. To help you prepare, we will be making this same change to our testing environment, (updoxqa.com) on September 18th you can conduct testing before the change in production.
If you experiences any issues or need your credentials for the test environment, please contact our Partner Support team for assistance.
614.798.8170 Opt 4
PartnerSupport@updox.com
Sep 11, 12:30 EDT
Reminder: On October 2, 2018 Updox will be discontinuing support of the SSL and TLS 1.0 internet transport protocols in the production environment. To help you prepare, we will be making this same change to our testing environment, (updoxqa.com) on September 18th you can conduct testing before the change in production.
If you experiences any issues or need your credentials for the test environment, please contact our Partner Support team for assistance.
614.798.8170 Opt 4
PartnerSupport@updox.com
Sep 11, 12:30 EDT
Scheduled -
Is Your Browser Safe?
In this age of cyberattacks, it is crucial for us all to continuously
improve online security. One such improvement is to cease supporting legacy
versions of internet transport security protocols (SSL/TLS). The newer
versions are more secure.
On October 2, 2018, Updox will disable support of the SSL and TLS 1.0
protocols.
What Should You Do?
If your operating systems and browsers are up to date you likely aren't
using these outdated protocols (SSL/TLS1.0) when connecting over the
internet...but it's always best to check your servers and workstations to
prevent any service disruptions.
1. Verify the operating system version you're using supports TLS 1.1 or
higher; if not upgrade.
* This website provides info on SSL/TSL versions supported by
operating system and browser (mid-way down the page):
* https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers
2. Verify the internet browser version you're using is current, if not
upgrade.
* This website quickly checks the workstation you're using:
* https://www.howsmyssl.com/> https://www.howsmyssl.com
3. In your internet browser settings, verify TLS 1.1 and higher are
enabled.
* This website has instructions for changing the settings in the
common browsers; if yours isn't listed just do a web search for the
instructions.
* https://knowledge.digicert.com/generalinformation/INFO3299.html
If you have any questions, please contact our Partner Support team at partnersupport@updox.com call 614-798-8170, ext. 4
Jul 25, 10:29 EDT
In this age of cyberattacks, it is crucial for us all to continuously
improve online security. One such improvement is to cease supporting legacy
versions of internet transport security protocols (SSL/TLS). The newer
versions are more secure.
On October 2, 2018, Updox will disable support of the SSL and TLS 1.0
protocols.
What Should You Do?
If your operating systems and browsers are up to date you likely aren't
using these outdated protocols (SSL/TLS1.0) when connecting over the
internet...but it's always best to check your servers and workstations to
prevent any service disruptions.
1. Verify the operating system version you're using supports TLS 1.1 or
higher; if not upgrade.
* This website provides info on SSL/TSL versions supported by
operating system and browser (mid-way down the page):
* https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers
2. Verify the internet browser version you're using is current, if not
upgrade.
* This website quickly checks the workstation you're using:
* https://www.howsmyssl.com/> https://www.howsmyssl.com
3. In your internet browser settings, verify TLS 1.1 and higher are
enabled.
* This website has instructions for changing the settings in the
common browsers; if yours isn't listed just do a web search for the
instructions.
* https://knowledge.digicert.com/generalinformation/INFO3299.html
If you have any questions, please contact our Partner Support team at partnersupport@updox.com call 614-798-8170, ext. 4
Jul 25, 10:29 EDT