All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Desktop User Interface Operational
Web User Interface Operational
RESTful API Operational
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Patient Portal Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox QA development environment ? Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Resolved - Partners,

The Updox system continues to be stable and operational. A root cause analysis can be obtained from by emailing PartnerSupport@updox.com
May 14, 07:21 EDT
Monitoring - The issue has been corrected and all systems are functioning as normal. We are monitoring and investigating the root cause.
May 14, 00:47 EDT
Investigating - Updox UI and API servers are currently experiencing connectivity issues. Updox production support is investigating.

Updates will be posted as they are available.

For details please open a case with partnersupport@updox.com
May 14, 00:15 EDT
May 13, 2019
Resolved - Power has been restored to the Updox offices. The partner support team will continue to provide support via email and resume full support center channels tomorrow morning at 8:30 a.m. eastern time.
May 13, 17:10 EDT
Investigating - Partners,

The Updox corporate office is experiencing a power outage this afternoon. We are unable to service phone support requests at this time. Please email your issue to us at PartnerSupport@updox.com. One of our agents will review your case and reply as soon as possible.
May 13, 16:52 EDT
May 12, 2019

No incidents reported.