All Systems Operational

About This Site

Welcome to the status page for partners of Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please e-mail partnersupport@updox.com if you have further questions about this alert.

Interface / Connection to Updox Operational
RESTful API Operational
Web User Interface Operational
Desktop User Interface Operational
Patient Portal Operational
Updox QA development environment ? Operational
Telehealth Operational
90 days ago
99.99 % uptime
Today
Video Chat Operational
90 days ago
99.98 % uptime
Today
Secure SMS texting Operational
90 days ago
100.0 % uptime
Today
SMS texting Operational
90 days ago
100.0 % uptime
Today
Faxing Operational
File Upload Operational
Reminders Operational
Notifications Operational
Scheduling Operational
Referrals Operational
Surveys Operational
Patient Payments Operational
Direct e-Mail Messaging Operational
Updox Secure Messaging Operational
Import to EHR Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Identity Verification for Direct E-mail Operational
Updox Corporate Office ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled - Partners,

Due to the impact of Covid-19 on our customers and the end users of our partners, Updox delayed turning off access to Updox via TLS1.0. The previous date for the service to be terminated was March 18th. Now that we have settled in the new normal, Updox is required to adhere to this security protocol to meet our compliance accreditation.

On Monday, 5/11/2020, at 7am Eastern time, Updox will turn off TLS 1.0.

Though most of your customers will not be impacted by this change, some may lose access to Updox if appropriate steps are not taken. (e.g. can’t log in, can’t print to Updox, can’t send to the EHR).

If you need help preparing or encounter problems on 5/11/2020, please contact us at partnersupport@updox.com
May 5, 09:20 EDT
Past Incidents
Jun 7, 2020

No incidents reported today.

Jun 6, 2020

No incidents reported.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.